Mortgage Leader Nationwide Title Clearing’s Quest to Provide Innovative Customer Service Delivery
Nationwide Title Clearing was formed in 1991 as a mortgage service provider in the financial industry. The firm offers post-closing services to some investors, big mortgage lenders, and financial service companies. Their capability in the delivery of expert accuracy in mortgage-related documents makes the company a preferred service provider countrywide. Currently, NTC holds recorded documents in over 3,500 county authority offices around the country. The firm also performs research on land records to retrieve critical reports for its clients.
The award winning company was ranked as one of the top companies to work in by Tampa Bay Times, 2016 Top Workplaces. The Journal described NTC as a leading organization in service delivery and recognized its dedication in the maintenance of land records in compliance with state laws that protect borrowers.
The firm is also committed to the well-being of their staff by creating a favorable working environment and providing adventurous holiday incentives like luxury vacation getaways. Besides, the company officials pick the best productive employee of the month by publishing their credentials and recognition on the company’s website.
NTC revealed a new Assignment Verification Report last November to provide better, efficient services to their clients. Named the Express, the company’s AVR is updated and offers faster and inexpensive service to customers, while still upholding quality research standards. NTC further explained that an AVX report is content related to an AVR report, devoid of the Fed data. NTC CEO, John Hillman, recently appeared on the Brand Focus industry podcast and said that AVX was the firm’s duty to provide the urgent needs of the clients in their effort to offer better services.
In the last two decades of mortgage services provision, NTC has intentionally driven intensive training to their employees to provide staff with the latest skills and expert knowledge to serve clients effectively. Under the leadership of Vice President Shawn Sorensen, who oversees Quality Control at the firm, NTC uses ISO training measures to provide world standard service to their customers. One of the training areas is the company’s two-day-training course which helps increase its research professionals.
Because of NTC’s dedication to training, the firm strengthened its staff by 29% since April 2015 to late November 2016. The team couldn’t hide their joy with the new, improved technology in customer service which provides an enhanced website to help clients get faster, reliable online services from the comfort of their homes or offices. To keep up with the latest events in the mortgage business, NTC is a regular partaker of the Annual Mortgage Bankers Association’s Convention.
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